Business Communication
Commerce ⇒ Business Studies
Business Communication starts at 11 and continues till grade 12.
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See sample questions for grade 11
Explain any two barriers to effective communication in business.
Explain the difference between formal and informal communication in a business organization.
Explain the process of communication with the help of a diagram.
Explain the term 'grapevine' in business communication.
List any two advantages of written communication in business.
State any two differences between upward and downward communication.
State any two disadvantages of oral communication.
A manager sends an email to all employees about a new company policy. What type of communication is this? (1) Upward (2) Downward (3) Horizontal (4) Grapevine
A manager sends an email to all employees about a new company policy. What type of communication is this? (1) Upward (2) Downward (3) Horizontal (4) Grapevine
Which of the following is a barrier to effective communication? (1) Clarity (2) Noise (3) Feedback (4) Listening
Which of the following is a characteristic of effective business communication? (1) Ambiguity (2) Clarity (3) Incompleteness (4) Delay
Which of the following is a downward communication? (1) Submitting a report to the manager (2) Manager giving instructions to employees (3) Employees discussing among themselves (4) Rumours spreading in the office
Fill in the blank: Communication that takes place between a manager and a subordinate is called __________ communication.
Fill in the blank: Communication that takes place between people at the same level in an organization is called __________ communication.
Fill in the blank: Communication that takes place outside the official channels is called __________ communication.
Fill in the blank: The main objective of business communication is to achieve __________ goals.
True or False: Communication is a one-way process.
True or False: Communication is only effective when the receiver understands the message as intended by the sender.
True or False: Downward communication flows from subordinates to superiors.
True or False: Feedback is an essential element of the communication process.
