Banking Ombudsman Scheme
Economics ⇒ Money and Banking
Banking Ombudsman Scheme starts at 11 and continues till grade 12.
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A customer is dissatisfied with the award passed by the Banking Ombudsman. What is the next step available to the customer?
Describe the role of the Reserve Bank of India in the Banking Ombudsman Scheme.
Explain the difference between the Banking Ombudsman Scheme and consumer courts.
Explain the process of filing a complaint with the Banking Ombudsman.
Explain the term 'award' in the context of the Banking Ombudsman Scheme.
Explain the term 'grievance redressal' in the context of the Banking Ombudsman Scheme.
A customer files a complaint with the Banking Ombudsman regarding non-disbursement of pension by a bank. Is this complaint admissible? (Yes/No)
A customer is dissatisfied with the award passed by the Banking Ombudsman. What is the next step available to the customer?
What is the maximum compensation that can be awarded by the Banking Ombudsman? (1) ₹10 lakh, (2) ₹20 lakh, (3) ₹1 crore, (4) ₹50 lakh
What is the time frame within which the Banking Ombudsman is expected to resolve a complaint? (1) 15 days, (2) 30 days, (3) 60 days, (4) 90 days
What is the time limit for filing a complaint with the Banking Ombudsman after receiving a reply from the bank? (1) 15 days, (2) 30 days, (3) 60 days, (4) 1 year
Which of the following is a feature of the Banking Ombudsman Scheme? (1) Free of cost, (2) Time-bound resolution, (3) Covers all scheduled banks, (4) All of the above
Fill in the blank: The Banking Ombudsman Scheme covers all ________ scheduled commercial banks, regional rural banks, and scheduled primary co-operative banks.
Fill in the blank: The Banking Ombudsman Scheme is a ________ mechanism for resolving customer complaints.
Fill in the blank: The Banking Ombudsman Scheme is a ________ remedy for customers before approaching courts.
Fill in the blank: The Banking Ombudsman Scheme is a type of ________ mechanism.
A customer files a complaint with the Banking Ombudsman regarding non-disbursement of pension by a bank. Is this complaint admissible? (Yes/No)
Can the decision of the Banking Ombudsman be appealed? (Yes/No)
Is it necessary to approach the bank before filing a complaint with the Banking Ombudsman? (Yes/No)
State whether the following statement is true or false: The Banking Ombudsman can entertain complaints relating to internet banking services.
